Service Management Center

Because most of the customers wish to focus on their own activity, Omni Up provides a Service Management Center for an outsourced service (view product sheet).

1 - Managers, be proud of your brand by managing your production quality and availability !

2 - you are tired not being informed in real time about:

• power breakdowns
• system application or equipment unavailabilities
• fuzzy logic related to technical teams diagnostics
• eternal corrective actions without any control on service level agreement

3 - choose our solutions and services for a breathtaking budget

• IP or power systems monitoring with sms and email notification and specific network web access
• real time default localization on technical networks synoptics
• get in touch with systems production thruugh Iphone easy reading summary screen while mobility

This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a free specific requirement survey !

Your computer network and telecommunications is at the heart of your business.
The real-time monitoring of your resources is critical to detect malfunctions and to react immediately.

The major risks to IT systems without supervision:

• a server or software applications down for several minutes or hours.
• Internal or external Telecom network resources broken down
• delay in the management detection and alarm information.
• delays in the implementation of security procedures.
• late and inaccurate diagnosis because the system architecture is not available or not updated.

All these risks combined result in generating a revenue shortfall, crisis situations and a deteriorating service quality.

The advantages of our solution:

• To immediately notify in case of failure (lack of detail, reducing time for recovery, etc..).
• prevent problems from service outage.
• alarms reported via SMS, Email.
• Network  vision on Iphone & laptop via secure interface and video walls.
• permanent record of service outages, and related causes recommendations for improvement.
• increase customer satisfaction and the availability of your resources production.

Products :

The monitoring platform Omni Up IT systems executes monitoring tasks of critical parameters for different devices or network services such as:

• equipment or active servers.
• bandwidth and connectivity.
• software applications, database and web.
• detailed architecture

Services :

• rapid integration of the solution and data collection systems.
• data processing.
• graphical interface with network architecture diagrams.
• implementation of operating procedures to measure.
• 24/24 oversight by us (detection, response procedures, incident report, recommendations, etc..).

Omni Up also offers the possibility to let us take care of your entire supervision and therefore :

• access to a specialized team
• reduce your fixed costs (salaries, payroll taxes).
• reduce costs (in terms of investment).
• benefit from the flexibility of outsourcing.
• to be immediately at the right level of professionalism.